Will They Tell You What They Know?” - Predictors of Tacit Knowledge Sharing in Organizations
A common management assumption is that employees will freely and openly share their knowledge. This assumption seems to be based on the attitude that the organization owns the knowledge that resides within the employees’ heads. However, almost no evidence exists to support that this is how employees feel about sharing or transferring their tacit knowledge.
This presentation will provide the results of the author’s “Predictors of Tacit-Knowledge Sharing in Organizations” survey. Implications of the employees’ knowledge sharing attitudes (including knowledge hoarding and hiding) will be discussed. Further, recommendations for future actions will be presented. And, the linkage to the Gallup Q12 survey (Employee Engagement survey – Best Friend question) will be discussed.
For many organizations this topic is particularly important as they are facing the loss of critical tacit knowledge. Many senior employees are eligible for retirement or are rapidly approaching retirement age. Further, slightly over 10% of the “knowledge transfer events” involve hiding or hoarding knowledge. This affects general knowledge sharing and information gather for training design and development, performance analysis, and mentoring within organizations.
Mr. Robert E. Downing, Ed.D., Career and Professional Development (O44) , HII-NNS
Dr. Robert Downing received his Doctorate of Education (Ed.D.) in Organizational Leadership from Nova Southeastern University. He has more than 30 business and professional publications including Labor Law Journal, Personnel Administration, The Journal of Career Planning and Employment, HR Magazine, Chief Learning Officer, Lean Enterprise Institute: Lean Thinkers' Corner, and Harvard Business Working Knowledge. And, he has been an Adjunct Faculty member, taught (part-time) or lectured at seven colleges/universities in Ohio and Virginia. His Organizational Development (OD) background includes more than 20 years of experience in OD, and Human Resources. He is also a Senior Professional in Human Resources (SPHR – Lifetime certification), is Certified in Production and Inventory Management (CPIM), is a Certified Lean Six Sigma Sensei (CLSSS), and a Lean Six Sigma Black Belt (LSSBB). His academic interest is to link Tacit Knowledge Management to Process Improvement and organizational success.
Mr. Dave Bennett, M.Ed., Radiological Training (O67), HII-NNS
Dave Bennett (M.Ed.) has been in training and development since 1977, first as a middle and high school teacher from 1977 to 1987 and then as an instructional designer and developer at Newport News Shipbuilding (NNS) to the present. Dave has designed and developed a diverse set of courses including instructor-led and Computer-Based Training. He has also developed an Instructor Workshop for classroom and one for practical instruction to train and improve instructors at NNS. The Navy and NASA, as well as other organizations, have sent attendees to these workshops. Dave is also the Workforce Development Chairman of the National Shipbuilding and Research Program. He is currently designing training for Radiological work and Quality Inspectors at the shipyard.
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